INTRODUCTION
WE CAPTURE INFORMATION ABOUT YOU IN ORDER TO IMPROVE YOUR EXPERIENCE AS PART OF THE LOUNGE FAMILY.
We take your privacy very seriously. us is committed to respecting and protecting your privacy. To help us provide you with more of what you love from us, we capture information about you in order to enhance your experience. Our goal is to be clear and transparent about what information we collect from our customers and how we use and protect your personal information.
This notice (together with our Terms and Conditions) outline how we may collect, use, store and process your personal information.
Please remember that you can manage your information and protect your privacy at anytime.
OUR PRINCIPLES
The Privacy Policy is based on the principles that your personal data:
Shall be processed lawfully and transparently;
Shall be limited to what is necessary for processing;
Shall be kept up to date with every effort to erase or rectify without delay;
Shall be processed securely;
Shall not be shared with third parties;
SECURITY OF YOUR PERSONAL INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software
WHAT PERSONAL INFORMATION IS COLLECTED?
We may collect the following information about you. ‘Personal information’ means any information relating to an individual, which can identify them – either directly or indirectly.
Contact details information such as your full name, address (including billing and delivery addresses), telephone number (including mobile number) and email address;
Information about the device you use to browse our websites including the IP address and device type;
Your marketing preferences;
Personal data including your age or date of birth, gender;
Online browsing activities on our website including which items you store in your shopping cart – see cookies policy for details of this;
Information connected with any purchases made on our website including financial and transaction data;
Correspondence and communications with us including relating to complaints, disputes and claims;
This personal information will be collected when you do any of these:
Correspond with us on email or our chat facility
When you browse our websites
The sites are not intended for use by children under the age of 13. We do not knowingly collect personal information relating to children under the age of 13. If you are under 13 you should not use the Site, Social Media or provide any information about yourself including without limitation your name, address, email address or any screen name or user name you may use.
MARKETING COMMUNICATIONS & OPTING OUT
If you purchase or willingly give us your email address, you will receive marketing messages by email to inform you on our new products and offers.
Data collected during your visit to our website may be used to create ads on third party websites that you may visit. Those ads are created via pixels and are based on information such as search history.
You can at any time decide to unsubscribe by clicking on the unsubscribe link at the end of the email, or by emailing us. We will try our best to process your request promptly, but it may take a few days for your opt-out or unsubscribe request to be changed.
HOW WE USE YOUR INFORMATION
We use your information for the following:
To personalise your shopping experience on our sites
To allow us to handle your order, deliver products and process your payments and refunds.
To update you on your order and delivery status
For statistical, analytical or survey purposes, to allow us to improve our websites and their services to you.
If you choose to consent, to notify you of products or special offers that we feel may be of interest to you
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis pur